1. Information We Collect
We may collect and process the following types of information:
- Personal Information: Name, email address, phone number, payment information.
- Account Information: Username, password, and optional profile picture.
- Event and Service Details: Booking details, preferences, and customizations.
- Location Data: Precise Location Data (with your permission): We collect your device’s GPS location to help you select and save delivery addresses and to show your current position on the map. This information is directly linked to your user account and is used solely to support core app functionality. We do not use this data for tracking or advertising.
- Usage Data: Device type, operating system, app usage statistics, and IP address.
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide and manage services.
- To improve the app experience.
- To send notifications about bookings, promotions, and updates.
- To ensure security and prevent fraud.
- To comply with legal obligations.
- To allow users to save and manage delivery or service addresses using their current GPS location.
3. Sharing Your Information
We may share your data with:
- Service providers and event organizers.
- Third-party payment processors.
- Law enforcement or regulatory authorities as required by law.
- Business partners for event or promotional partnerships.
We never sell your personal data to third parties.
4. Data Security
We implement industry-standard security measures to protect your personal data. However, no system is entirely secure.
5. Your Rights
You have the right to:
- Access and review your personal data.
- Update or correct your information.
- Delete your account and associated data.
- Opt out of marketing communications.
Contact us at info@balloons.sa to exercise your rights.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Track app usage.
- Improve user experience.
- Deliver personalized content and recommendations.
7. Third-Party Services
The Balloon app may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties.
8. Children's Privacy
The Balloon app is not intended for individuals under the age of 13. We do not knowingly collect data from children under 13 without parental consent.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via the app or email.
10. Contact Us
If you have questions or concerns, contact us at:
- Email: info@balloons.sa
- Phone: +966569776663